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Water Billing & Payment
Automatic Bill Payment
The Village offers a free automatic payment option to pay your monthly water bills. To enroll in the program, please complete the Automatic Water Bill Payment Form (PDF) and send it to Village Hall located at:
Water Department
835 Midway Drive
Willowbrook, IL 60527
New Way to Auto-Pay
Residents can now set up recurring monthly payments using their credit/debit card through BS&A Online. When using a credit/debit card to set up auto-pay, fees do apply. A convenience fee of 2.95% of the transaction amount plus a $0.50 per transaction fee will be charged. The service provider charges this convenience fee for processing each transaction. No more late fees. Your card information will be stored, and payments will be made automatically on the bill due date.
In-Person & Online Bill Payments
The Village of Willowbrook accepts in-person and online bill payments as a method of paying water bills. A convenience fee of 2.95% of the transaction amount plus a $0.50 per transaction fee will be charged. The service provider charges this convenience fee for processing each transaction.
Water Rates
The Village of Willowbrook restructured residential and commercial water rates effective January 9, 2023. For more information on the restructured water rates, please visit our dedicated webpage.
Late Penalty
After 30 days, a 10% penalty will be added. If payment of the full amount of the bill including any penalties is not made within 45 days after billing, an additional penalty of $25 will be added. Water service may be shut off to any premises for which the water bill, including penalties, remains unpaid any time after 45 days of billing and the giving of any required notice and/or hearing as may be required by law.
Water service will not be reinstated until all past due bills, including penalties, are paid in full together with a payment of $70 to cover the costs of reinstating water service. Please contact Virginia Stoltz with any questions at 630-920-2238 or email vstoltz@willowbrook.il.us.