What is the Program Assurance Policy?
We are very confident the service we offer meets your expectations. In the event it does not, we offer this policy for most of the activities we administer.

The Willowbrook Parks and Recreation Department offers its Program Assurance Policy for all the recreation activities we administer. Excluded are trips and adult sports leagues. If you are not satisfied, we will arrange for your choice of the following:

  1. You may repeat the activity at no charge

  2. You may receive credit for another activity

  3. You may receive a refund

Please note that any request must be made within five days after the second class meeting. You may be asked to complete a form indicating your concerns so that we can take the appropriate steps to correct the program. Your comments and suggestions will enable us to serve everyone better.

Show All Answers

1. Where is the Willowbrook Park District?
2. How can I suggest adding an amenity to one of our parks or adding a new recreational activity?
3. What is the Program Assurance Policy?
4. What is the Willowbrook Parks and Recreation Commission and how does it differ from a Park District Board?
5. Where are all of Willowbrook's parks and what amenities are in each?
6. Do I need a permit for my group to use a park?
7. How do I register for a park activity?
8. How do I know if I got into the class?
9. What is the refund policy?
10. How do I forward an idea for a new activity that I would like to see offered?
11. What do I do if I see something unusual, suspicious or potentially dangerous in one of the parks?