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1. Where can I register to vote?

Willowbrook residents can register at the Village Hall during regular business hours (Monday - Friday, 8:30 am to 4:30 pm), at any other municipality and most libraries located within DuPage County. You can also register at: 

DuPage Board of Election Commission 421 N. County Farm Rd. Wheaton, IL 60181 

For voter registration information, please contact the Village Clerk's Office at (630) 920-2234, or the DuPage Election Commission at (630) 407-5600.

2. When does the Village Board meet?

The Village Board meets on the second and fourth Monday of each month at 6:30 pm. Due to renovations to the Council Chambers, Board meetings will temporarily be held at the Willowbrook Police Department, located at 7760 Quincy Street, Willowbrook, IL.

Exceptions to this meeting schedule occur in the months of May and December due to the Memorial Day and Christmas holidays.

3. Do I need a business license?

Not all businesses are required to be licensed to operate within the Village of Willowbrook. Businesses required to be licensed are specifically identified in Title 3 of the Village Code. For business license information, please either refer to the Business Licensing page on this site, contact Christine Mardegan at (630) 920-2234 or email her.

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1. How can I obtain a copy of the Village Budget?

Copies of the Village's Budget are available for viewing at the Village Hall. Copies of the current budget and past budgets can be downloaded under the Finance section of this website.

2. What is the sales tax rate in Willowbrook and the breakdown?

The sales tax rate in Willowbrook (outside of the Business District) is 7.00%. The breakdown is as follows:

• State: 5%


• Village: 1%


• County: 0.25%


• Regional Transit Authority: 0.75%

See the Finance Department page for additional information on the Village's Business District.

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1. Can I park a vehicle on the street overnight in the Village of Willowbrook?

Generally, No. Village code states that no person shall park any vehicle between the hours of two o’clock (2:00) A.M. and six o’clock (6:00) A.M. of any day, except physicians on emergency calls, on any street in the Municipality. (Ord. 63-O-34, 12-23-1963; amd. Ord. 20-O-22, 6-8-2020). -- Requests must be received submitted online prior to 12:00 AM cut off. -- Overnight parking requests received after 12:00 AM may be subject to citation. -- Overnight parking requests left on Police Department voicemail will not be honored. -- Overnight parking will not be granted when there is one inch or more of snow fall. -- Overnight parking permission does not exempt any other Village parking regulations as listed in Village of Willowbrook Municipal Code. If you need to park your vehicle overnight, please submit your request online using the link below.  

Beginning July 1, 2020, you will be limited to 3 nights per month.

Overnight Parking Permission

2. Can I pay my water bill online?

Yes! Water bills, building permits, business licenses, parking tickets, park events, and several miscellaneous payments may now be paid online. For more information, click here.

3. Where can I register to vote?

Willowbrook residents can register at the Village Hall during regular business hours (Monday - Friday, 8:30 am to 4:30 pm), at any other municipality and most libraries located within DuPage County. You can also register at:
DuPage Board of Election Commission
421 N. County Farm Rd.
Wheaton, IL 60181

For voter registration information, please contact the Village Clerk's Office at (630) 920-2234, or the DuPage Election Commission at (630) 407-5600.

You may register for absentee voting by applying on-line .

4. When does the Village Board meet?

The Village Board meets on the second and fourth Monday of each month at 6:30 pm. Due to renovations to the Council Chambers, Board meetings will temporarily be held at the Willowbrook Police Department, located at 7760 Quincy Street, Willowbrook, IL. Exceptions to this meeting schedule occur in the months of May and December due to the Memorial Day and Christmas holidays.

5. What organizations have solicitation approval within the Village?

It is unlawful for any organization to engage in solicitation within the Village of Willowbrook unless the organization has obtained a permit from the Village. Solicitation hours within the Village are between nine o’clock (9:00) A.M. and nine o’clock (9:00) P.M. or dusk, whichever is earlier. No organization shall engage in commercial solicitation at any time on a Sunday or any state or national holiday. Solicitation is only allowed between April 1 and October 31.

The following is a list of approved charitable organizations that have obtained a permit to solicit at street corners:

--There are currently no charitable organizations that are allowed to solicit at this time.

The following is a list of approved commercial organizations that have obtained a permit to solicit door to door:

--There are currently no commercial organizations that are allowed to solicit at this time.

If you feel an organization is illegally soliciting, do not hesitate to dial 911. For more information on solicitation, please visit Willowbrook Municipal Code: Solicitors

6. How can I suggest adding an amenity to one of our parks or adding a new recreational activity?

Send your ideas to:
Parks and Recreation Department
835 Midway Drive
Willowbrook, IL 60527

7. Do I need a business license?

Not all businesses are required to be licensed to operate within the Village of Willowbrook. Businesses required to be licensed are specifically identified in Title 3 of the Village Code. For business license information, please either refer to the Business Licensing page on this site, contact Christine Mardegan at (630) 920-2234 or email her.

8. What is a red light violation?

A red light violation is a citation issued by the Village via the use of an automated traffic enforcement camera. The violation occurs when the entire vehicle is behind the white stop line of the intersection when the light turns red and then the driver continues through the intersection despite the red light. More Information on Red Light Violations...

9. How do I find out the zoning classification for a parcel?

You can contact the Planning Department via phone at (630) 920-2233 or you can look it up on our Zoning Map.

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1. How do I determine whether or not a permit is required for the project I am doing?

A short list of projects is listed on our website, please understand that this list is not all inclusive. If the project you are considering is not on this list, please call us at (630) 920-2240 to determine if a permit is necessary for your specific project.

2. What is the zoning district on a property?

See the Zoning Map to determine in which district the property you are inquiring about is located. For additional information, please call us at (630) 920-2240.

3. What do I need to open a new water account?

Federal law requires municipalities to obtain, verify, and record information that identifies each person who opens or attempts to gain access to a water account.

When you open a water account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask for a copy of your driver's license or alternate government-issued picture ID. When you attempt to access your account, we will verify your identity before providing any account information. For additional information, please call us at (630) 920-2238.

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1. Where is the Willowbrook Park District?

Willowbrook operates a Parks and Recreation Department as a Village department, not a separate taxing body having its own separate board and independent taxing body.

For more information, please visit the Parks and Recreation Department.

2. How can I suggest adding an amenity to one of our parks or adding a new recreational activity?

Send your ideas to:
Parks and Recreation Department
835 Midway Drive
Willowbrook, IL 60527

3. What is the Program Assurance Policy?

We are very confident the service we offer meets your expectations. In the event it does not, we offer this policy for most of the activities we administer.

The Willowbrook Parks and Recreation Department offers its Program Assurance Policy for all the recreation activities we administer. Excluded are trips and adult sports leagues. If you are not satisfied, we will arrange for your choice of the following:

1. You may repeat the activity at no charge


2. You may receive credit for another activity


3. You may receive a refund
   

Please note that any request must be made within five days after the second class meeting. You may be asked to complete a form indicating your concerns so that we can take the appropriate steps to correct the program. Your comments and suggestions will enable us to serve everyone better.

4. What is the Willowbrook Parks and Recreation Commission and how does it differ from a Park District Board?

The Commission is the advisory body of nine members that makes recommendations to the Village Board in matters of capital improvements, programs, and policies relating to Willowbrook's park system. While there is an attempt to have representation on the Commission from all areas of the Village, commissioners primarily focus on improving the entire park system.

Each member of the Willowbrook Parks and Recreation Commission is appointed for a two-year term by the Village Board. As Willowbrook's elected officials, the Village Board serves in making the final decisions in policy and budgeting for the Parks and Recreation Department and all other Village departments.

5. Where are all of Willowbrook's parks and what amenities are in each?

The Parks and Recreation Department maintains 10 park sites over 56 acres that are owned by the Village. Their locations are shown on the Willowbrook Parks Map and their amenities are detailed in the seasonal Fun Guide that is mailed to Willowbrook residents three times a year.

6. Do I need a permit for my group to use a park?

Generally, permits are necessary for organized athletic groups and large gatherings. See the Park Permits section for more details. In other cases, permits are not necessary but securing a permit ensures the area that you wish to use will be reserved for you.

7. How do I register for a park activity?

You can register in any of the following ways:

• In person at the Village Hall, Monday through Friday from 8:30 am to 4:30 pm
• Fax the registration form and credit card information to the Village of Willowbrook at (630) 323-0787
• Mail the registration form and credit card information to the Village of Willowbrook at:
  835 Midway Drive
  Willowbrook, IL 60527
• Fast Track Registration: You can complete your registration for all of our activities by phone with our Fast Track Registration. By coming into Village Hall one time and signing the waiver, which is then stored into our computer system, you will be able to make future registrations by simply calling Village Hall at (630) 323-8215 and paying with a credit card.

8. How do I know if I got into the class?

If you do not hear from us, you can assume that you are in the class and the class will take place as advertised. If the class has been filled, you will be notified by phone and advised that you have been placed on a waiting list. You will again be called if an additional space becomes available. We make every effort to make additional spaces available but early registration is the best way to ensure getting into a class.

If the class has been cancelled due to a low enrollment, all those registered will be notified by phone several days before the start of class. We make every attempt to conduct our activities. Full refunds are issued for cancelled classes and are automatically processed.

9. What is the refund policy?

Requests for a refund made before the first meeting of the class are honored with a "no questions asked" policy. The Village will also issue refunds if a participant needs to cancel due to medical reasons provided that a doctor's note is submitted. Refunds are also granted under our Program Assurance Policy if you are not satisfied with the program.

Refunds are subject to a $4 check-processing fee. Please allow at least two weeks for the refund check due to the timing of the Village Board meetings where check requests are presented.

10. How do I forward an idea for a new activity that I would like to see offered?

Some of our most successful activities have evolved from ideas submitted by our residents. Please send your suggestions to:
Village of Willowbrook
835 Midway Drive
Willowbrook, IL 60527
Ph: (630) 323-8215

11. What do I do if I see something unusual, suspicious or potentially dangerous in one of the parks?

Any suspicious or potentially dangerous activity should be reported immediately to the Willowbrook Police by dialing 9-1-1. The Village of Willowbrook aggressively prosecutes vandalism. Other questions or concerns about any park facilities should be directed to the Parks and Recreation Department by calling (630) 323-8215.

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1. How do I find out the zoning classification for a parcel?

You can contact the Planning Department via phone at (630) 920-2233 or you can look it up on our Zoning Map.

2. What fees are assessed for zoning and development applications?

The Village charges an application fee and a plan review free for planning and development applications. Fee schedules and application forms can be downloaded in the forms and applications section of this website.

3. When does the Plan Commission meet?

The Plan Commission meets once per month, on the first Wednesday of the month at 7:00 pm. Due to renovations to the Council Chambers, Plan Commission meetings will temporarily be held at Willowbrook Police Department, 7760 Quincy Street, Willowbrook, IL.

If there are no items or applications on the agenda, the meeting may be cancelled.

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1. Can I park a vehicle on the street overnight in the Village of Willowbrook?

Generally, No. Village code states that no person shall park any vehicle between the hours of two o’clock (2:00) A.M. and six o’clock (6:00) A.M. of any day, except physicians on emergency calls, on any street in the Municipality. (Ord. 63-O-34, 12-23-1963; amd. Ord. 20-O-22, 6-8-2020 ). -- Requests must be received submitted online prior to 12:00 AM cut off. -- Overnight parking requests received after 12:00 AM may be subject to citation. -- Overnight parking requests left on Police Department voicemail will not be honored. -- Overnight parking will not be granted when there is one inch or more of snow fall. -- Overnight parking permission does not exempt any other Village parking regulations as listed in Village of Willowbrook Municipal Code. If you need to park your vehicle overnight, please submit your request online using the link below.  

Beginning July 1, 2020, you will be limited to 3 nights per month.

Overnight Parking Permission

2. How do I file a police report?

If there is an immediate emergency, call 9-1-1. Reports will not be taken over the phone. If you are currently in the Village of Willowbrook, call (630) 325-2121 or dial 9-1-1. You may also file a report in person at the Police Department.

3. What is a red light violation?

A red light violation is a citation issued by the Village via the use of an automated traffic enforcement camera. The violation occurs when the entire vehicle is behind the white stop line of the intersection when the light turns red and then the driver continues through the intersection despite the red light. More Information on Red Light Violations...

4. Can I pay my parking ticket online?

Yes! Water bills, building permits, business licenses, parking tickets, park events, and several miscellaneous payments may now be paid online. For more information, click here.

5. How do I pay a speeding or moving violation citation?

Call the DuPage County Clerk's Office at (630) 407-8600 or pay online.

6. Can I request my home be checked while I am out of town?

As a service to our residents we offer a Vacation Watch program that allows residents to enjoy worry free vacations, knowing that their homes are being checked regularly by their police department. If you would like to place your home on Vacation Watch, submit a request using the link below.

Vacation Watch Request

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1. Is this citation I received legitimate?

This is a common concern.  Citations for our Red light Enforcement Program come from the following address:

The payment slip is addressed to PO Box 35131 in Seattle, WA.  This is the payment processing center used by Verra Mobility, the provider that manages our red light program.  An example of an automated red light enforcement citation can be viewed here(PDF).

2. Why did I get this citation?

A vehicle registered or leased to you was photographed by an automatic camera connected to a traffic signal. These cameras are only active when the light is red. Vehicles crossing the stop bar after the light turns red are detected automatically and three photographs are taken. Superimposed on each photograph is the date, time, location and how long into the red signal the violation occurred.  An example of an automated red light enforcement citation can be viewed here(PDF).

3. How can I pay a red light violation?

You may pay the violation through the mail, in person at the Village Hall, or online. Make sure to have your citation with you as the citation number and PIN will be needed to make payment.

4. Is this citation considered a traffic ticket?

No, this citation is not considered a moving violation. It is a civil citation holding the registered owner or lessee responsible for the violation (similar to a parking ticket). This does not get reported to the Secretary of State and does not affect your driving record.  No points can be assessed for this violation and it will not increase your insurance rates.

5. Can I contest this violation?

Yes, you may request an Administrative Hearing by mail or online. Failure to pay the civil penalty or to contest liability in a timely manner is an admission of liability and may result in a suspension of the driving privileges of the registered owner of the vehicle. If you request a hearing by mail, you will be notified in writing of the court date, time and location. You may also contact the Willowbrook Police Department at (866) 790-4111 to request a hearing.

6. How do I arrange for accommodations for persons with disabilities?

Both the Hearing Officer and Police Department will make any reasonable accommodation for persons with disabilities. Requests should be directed to the Willowbrook Police Department at (630) 325-2808 prior to visiting the facility.

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1. Does the Village regulate door-to-door solicitors?*

Yes, solicitors within the Village of Willowbrook must apply for and be approved for a permit to solicit in any residentially zoned district within the Village.   Solicitors must also adhere to specific guidelines and rules regulating door-to-door solicitation.  Charitable solicitors under the age of 17 and those engaged in canvassing shall not be subject to permitting.

2. What is required to obtain a solicitation permit?*

There is an application packet that must be obtained in person at the Willowbrook Police Department.  

The following must be submitted with the completed application:

• Solicitor Permit Fee $75.00; additional $35.00 fee per solicitor
• Solicitor Permit Transient Merchants Fee $100.00; additional $35.00 fee per solicitor
• An approximately 2" x 2" photo for each person soliciting, i.e. passport photo
• Copy of Government issued ID for each solicitor
• Copy of any literature to be handed out and/or Business card
• Certificate of Insurance (Village of Willowbrook named as an additional insured)
• Written statement issued by Attorney General of Illinois indicating compliance with 225 ILCS 460/1 and 225 ILCS 460/3 (applies to charitable solicitation)
• Copy of annual report filed with the Attorney General of Illinois pursuant to 225 ILCS 460/4 

3. Are background checks performed as part of the solicitation permit process?*

Applicants must indicate whether they have ever been convicted of the commission of a felony or have been convicted of a misdemeanor for a crime involving moral turpitude or truth and veracity, under the laws of the State of Illinois or any other state, or of a Federal law of the United States and the nature of any such conviction (applies only to commercial solicitation).

4. Do solicitors need to identify themselves?*

Yes, per Village Ordinance, all solicitors should have a Village solicitor’s photo ID badge visible on their outer garment at all times when they are engaged in soliciting within the Village.  All solicitors and canvassers are required to immediately identify themselves and the purpose of the solicitation or canvassing activity.  If a solicitor does not display and cannot produce a solicitor’s photo ID badge or permit, they may not be licensed to solicit within the Village and may be reported to the Willowbrook Police Department by calling 911.

5. What rules apply to door-to-door solicitors in the Village of Willowbrook?*

Per Village Ordinance, solicitors:

• Must cease solicitation upon owner or occupant request;
• Must obey posted “No Solicitor” signs;
• Must display their photo ID license conspicuously on their outer garment at all times while they are engaged in soliciting;
• May only ring bells, knock or engage with residents for solicitation between the hours of 9:00 a.m. and 5:00 p.m., Monday through Saturday (at no time on Sundays or holidays) during the months of April through October.  No solicitation or canvassing is allowed November through March or at any time of the year on Sundays or state holidays.

6. Are charities allowed to solicit donations at intersections?*

Charitable organizations with an approved solicitation permit can solicit donations within a 100 feet distance along each leg of the approved intersection.  All solicitors must wear the high visibility vest and be at least 17 years old.  The Village of Willowbrook solicitation permit identification should be prominently displayed at all times.

7. Are there areas within the Village where solicitation is not allowed?*

Solicitation is not allowed at any location where it is clearly marked with a "No Solicitation" notice.

8. What solicitor practices are prohibited?*

Under the Village Ordinance, certain solicitation practices are unlawful and prohibited.   Per Ordinance, solicitors may NOT:  

• Continue to solicit upon any premises after having been requested by the owner or occupant to leave;
• Solicit upon a premises posted against solicitation or peddling;
• Use a plan, scheme or ruse, or make statements to indicate or imply that the purpose of the solicitation is other than to obtain orders or sales;
• Cheat, deceive or fraudulently misrepresent while acting as a solicitor within the Village;
• Interfere with vehicular, bicycles, or pedestrian traffic on any public right-of-way.

9. How do I prevent solicitors from coming to my home?*

Prominently display a no soliciting notice on or near the main entrance by way of a sign measuring at least 3” x 4” in size.

10. Are there exemptions?*

Yes, Title 3 – Chapter 13-Section 3-13-14: 

NO LIMITATIONS TO FREE SPEECH RIGHTS

“Nothing in this chapter shall be construed or enforced so as to restrict the rights guaranteed by the First Amendment of the Constitution of the United States of America, article I of the Constitution of the State of Illinois, or any federal or state law protecting the right to freedom of speech or freedom of religion. Nothing in this chapter shall prohibit religious organizations or individuals from religious proselytizing or political organizations or individuals from soliciting contributions for elected public offices or referendum questions to be submitted to the voters, as authorized by Article 9 of the Illinois Election Code (10 ILCS 5/9-1.1, et seq.), or otherwise engaging in political activities related to specific individuals, issues, political parties or political action groups. (Ord. 21-O-15, 3-22-2021; amd. Ord. 21-O-22, 4-26-2021)”