As summer arrives in northern Illinois and many people are still spending increased time working and living at home, ComEd is ready to provide reliable energy to
ensure customers can be comfortable in rising temperatures.
To help families and communities recover from the economic challenges created by the COVID-19 pandemic, ComEd worked with the Illinois Attorney General’s office, the Staff of the Illinois Commerce Commission (ICC) and a broad group of stakeholders in June to develop a comprehensive, customer-support package. In addition to extending the suspension of disconnections and late-payment charges for customers, the package provides bill assistance for eligible limited income
customers, more flexible payment options and the waiver of certain deposits and fees for an extended period of time. Additionally, in April, ComEd requested its third rate decrease in a row and fifth in 10 years, which will help keep the average residential bill lower than it was more than a decade ago.
The company offers both financial assistance and flexible-payment options that can help eligible customers reduce budget strain. Payment options include budget billing, which averages payments out over a 12-month period to help customers manage their monthly energy bill, and flexible payment
arrangements. Customers who may be experiencing financial hardship should visit ComEd.com/CARE or call 800-334-7661 for program details.